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  3. User Access & Management

User Access & Management

  • The NHS number on my profile icon is different from my actual NHS number, what is it?
  • My app logged me out and won’t let me log back in. What could be the reason?
  • My GP has sent me a document through the app, but I can't seem to download it, why?
  • Why have I been deregistered?
  • How do I enable Fingerprint option in Dr. iQ application?
  • How do I request a linkage key on the app?
  • How can I change my personal details?
  • How can I request to change my practice?
  • I have forgotten my password, what do i do?
  • The postcode I entered does not show the correct/exact address, what should I do?
  • How can I edit my postcode if it's wrong or has been changed?
  • I have a learning difficulty, What can you provide as an alternative to the app?
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