Are you a Patient?
About Dr. iQ
Registration
- How do I register on Dr. iQ ?
- I am stuck in a loop, it takes me back to sign In screen of Dr. IQ when I try to verify my mobile number.
- My account approval is still pending. Why is this?
- How will I know if my account is approved?
- How long does it take to approve my account?
- My account was rejected?
Appointment
- How do I book an appointment?
- I cant find any available appointments on the app, why?
- What happens if I miss my appointment?
- I have an appointment booked, Can I make changes to this?
- I am unable to contact anyone at the GP practice and I have an urgent medical concern. What should I do?
- I would like to message my Doctor. How can I do this?
Online Consultation
Medication
- How can I store my repeat medication on Dr. iQ?
- My medication request has been rejected. What do I do?
- How can I setup a medication reminder?
- I tried to order my medication but received an “Access Denied” message. What do I do?
- How long will it take for my medication to be processed?
- Can I order medication if I have never ordered it from the GP practice before?
User Access & Management
- How do I request a linkage key on the app?
- How can I change my personal details?
- How can I request to change my practice?
- I have forgotten my password, what do i do?
- The postcode I entered does not show the correct/exact address, what should I do?
- How can I edit my postcode if it's wrong or has been changed?
Technical issues
- I need help using the Dr. iQ app?
- How do I contact Technical Support?
- What is the minimum internet speed a patient requires to use Dr. iQ?
- The app gave me a "Server error. Please try again" message. What do I do?
- What type of mobile devices support Dr. iQ?
- Dr. iQ is not available on my app store, why is this?